A key part of our quality service is to ensure that clinical trial investigators receive a first class experience whether receiving clinical trial materials and kits or valuable biological sample shipments. We ensure that clinical investigation sites have up to date transport and sample condition information directly or via an investigator manual to ensure shipping is easy and never problematic.

Our site support services make sure that clinical investigation products and samples arrive in peak condition and that investigators have access to all the information they need about each consignment.

Key elements of our investigator site service include:

• Study Logistics information including Latest Call Time / Latest Pick up Time information
• Provision of Investigator Manual information containing full instructions
• Supply of IATA compliant packaging and Air waybills
• Provision of controlled ambient, refrigerated, chilled and frozen packaging
• Weekend collections and delivery to investigator site laboratory where needed and possible